If you would like to exchange your Woven online purchase, you may send it back to us for an exchange or a store credit. Please contact us via email to make further arrangements at email@example.com within 7 days from receiving your purchases.
Refunds only available for faulty merchandise that cannot be repaired. Woven will try to have any faulty items repaired or replaced before offering a refund.
The cost of return shipping is at the customer's expense and is non-refundable. Exchanged merchandise posted back to the customer will be at the customer's expense unless the item is faulty.
All merchandise returned must be unworn, unwashed, with the price tags intact. Footwear must be returned in original packaging.
Pack and securely seal the merchandise in the original package if possible.
Return merchandise to:
Shop 17/91 Dempster Street
ESPERANCE WA 6450
Sale merchandise, beauty, fragrance, jewellery and swimwear are firm sales. No exchanges or returns will be accepted.
*Returns are not offered on sale items or items purchased using a discount code as part of a sale promotion
Exchanges/Store Credit are processed within 2 days after we receive the return. You will receive a confirmation by email when your returns are processed. Sale discounts cannot be combined with other discounts or offer codes.
In case merchandise is not available for exchange, you will receive a store credit.
You will be responsible for paying your own shipping costs for returning your item except in the case of the item being faulty.
Shipping costs are non-refundable except in the case of the item being deemed faulty.
Please use a reliable method of postage as we are not responsible for any items that go missing or become damaged in transit.
You are also responsible for the cost of returning an item for a credit note.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once they have been posted.
All sale items sold online are subject to availability.
We will try our best to fulfil all online orders, and if an item is out of stock we will notify you as soon as possible.
If you have any questions after placing your order or how to return your item/s to us, contact us at firstname.lastname@example.org
All returns or exchanges must be posted to the Woven Esperance return point address with a valid tracking Number.
Shop 17, 91 Dempster Street