If you would like to exchange your Woven online purchase, you may send it back to us for an exchange or a store credit. DURING THIS UNPRECEDENTED TIME OF COVID19, WE WILL ALSO OFFER A REFUND IF YOU'RE NOT SATISFIED. Please contact us via email to make further arrangements at within 3 days from receiving your purchases

Refunds only available for faulty merchandise that cannot be repaired. Woven will try to have any faulty items repaired before offering a refund.

The cost of return shipping is at the customer's expense and is non-refundable. Exchanged merchandise posted back to the customer will be at the customer's expense.

All merchandise returned must be unworn, unwashed, with the price tags intact. Footwear must be returned in original packaging. 

Pack and securely seal the merchandise in the original package if possible. 

Return merchandise to:


Shop 17/91 Dempster Street



Exchanges/Store Credit/Refunds are processed within 3 days after we receive the return. You will receive a confirmation by email when your returns are processed. Sale discounts cannot be combined with other discounts or offer codes.

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once they have been posted. 

All sale items sold online are subject to availability.

We will try our best to fulfil all online orders, and if an item is out of stock we will notify you as soon as possible.