Please choose carefully as Woven does not offer Refunds for changes of mind. Read all size guides carefully.
The customer must email Woven detailing their intention to exchange within 3 days from receiving the goods and wait for a Return Authorisation. The goods must be received back to Woven within 7 working days.
In accordance with Australian Law, Refunds are only available for faulty merchandise that cannot be repaired or if an item is not as described. Woven will try to have any faulty items repaired before offering a refund. The cost of return shipping is at the customer's expense and is non-refundable.
Exchanged merchandise posted back to the customer will be at the customer's expense. All merchandise returned must be unworn, unwashed, with the price tags intact.
Footwear must be returned in original packaging. Pack and securely seal the merchandise in the original package if possible.
Return merchandise to:
Sale merchandise, beauty, fragrance, pierced style earrings and swimwear are firm sales. No exchanges or returns will be accepted.
Exchanges/Store Credit are processed within 2 days after we receive the return. You will receive a confirmation by email when your returns are processed.
Sale discounts cannot be combined with other discounts or offer codes. In case merchandise is not available for exchange, you will receive a store credit.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once they have been posted.
All sale items sold online are subject to availability. All sale items are considered a firm sale with no returns unless faulty. We will try our best to fulfil all online orders, and if an item is out of stock we will notify you as soon as possible.