Shipping policy

All orders are shipped via Australia Post on business days (Monday to Friday) excluding holidays.

Once an order has been placed it cannot be cancelled. 

Please allow up to 2 business days for your order to be processed and shipped. 

Our DOMESTIC postage rates are:
We offer FREE EXPRESS SHIPPING on all Australian orders $350 & over. Use discount code FREESHIP at checkout.

The FREESHIP discount code cannot be used in conjunction with any other code.

Express flat rate: $15 per order

Once your order has been shipped you will receive an email with tracking details attached.

In-store pickup: FREE! (Please wait for us to notify you that our order is ready for pickup.)

INTERNATIONAL ORDERS
Standard: $25
Express: $40
In general, orders are processed in 1-2 business days. Once processed you will receive your order within 3-10 business days. Woven is closed Sundays.

Woven is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

LOST AND RETURNED TO SENDER PARCELS

In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 6 months. We are not able to offer refunds on lost orders.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.